What do people complain to the CFPB about most?

"Incorrect information on your report" was the most common issue in 2025, named in 2.83 million complaints, more than half of all. Next came improper use of a credit report (1.10 million) and a company's investigation into an existing problem (867,390); attempts to collect a debt the person says isn't owed (115,682) led the rest. Issues are the CFPB's categories, picked by the person complaining, and complaints aren't verified.

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Source and date

Source
Consumer Financial Protection Bureau, Consumer Complaint Database
License
Public domain (U.S. government work; the CFPB publishes the database under CC0)
Data as of
Published

Citation

Chartly. “What do people complain to the CFPB about most?” Chart. Data: Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/most-common-consumer-complaints (accessed September 27, 2026).

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The data

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Issue Complaints in the year
Incorrect information on your report 2,834,682
Improper use of your report 1,101,573
Problem with a company's investigation into an existing problem 867,390
Attempts to collect debt not owed 115,682
Written notification about debt 64,049
Other transaction problem 53,893
Took or threatened to take negative or legal action 48,578
Managing an account 44,960
False statements or representation 38,461
Problem with a purchase shown on your statement 19,811
Problem with fraud alerts or security freezes 15,354
Unable to get your credit report or credit score 14,988
Trouble during payment process 12,680
Dealing with your lender or servicer 12,073
Problem caused by your funds being low 11,939
Fraud or scam 11,179
Getting a credit card 10,805
Closing an account 10,178
Problem with a lender or other company charging your account 9,609
Communication tactics 9,519