Which companies get the most consumer complaints?

The three national credit bureaus, Equifax (1.68 million), TransUnion (1.60 million) and Experian (1.39 million), drew 86% of the 5.44 million complaints the CFPB received in 2025. Block, which runs Cash App, came next with 48,091, then Capital One (34,102). Complaints aren't verified, and bigger companies with more customers naturally get more; most adults have a file at all three credit bureaus. Complaints count under the company the person named, so a bank's parent and its card business may appear separately.

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Key facts

Measure: Complaints in the year. Written from the data below.

  • Equifax has the highest figure, 1.68M, followed by TransUnion (1.6M) and Experian (1.39M).
  • Nelnet has the lowest figure, 8,074, followed by CCS Financial Services (8,145) and Chime Financial (8,389).
  • The highest is 208 times the lowest.

Source and date

Source
Consumer Financial Protection Bureau, Consumer Complaint Database
License
Public domain (U.S. government work; the CFPB publishes the database under CC0)
Data as of
Published

Citation

Chartly. “Which companies get the most consumer complaints?” Chart. Data: Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/companies-with-most-consumer-complaints (accessed October 17, 2026).

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The data

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The file has the numbers in this table, with the source, license and date. Please credit the source and Chartly. Developers can also get them as JSON (how).

Company Complaints in the year
Equifax 1,680,537
TransUnion 1,601,849
Experian 1,388,821
Block (Cash App) 48,091
Capital One 34,102
CBC Companies 30,769
Early Warning Services (Zelle) 24,509
JPMorgan Chase 24,458
Resurgent Capital Services 23,741
Citibank 19,792
LexisNexis 19,477
Wells Fargo 19,468
Bank of America 19,168
Encore Capital Group 17,404
Navy Federal Credit Union 17,276
Portfolio Recovery Associates 16,206
CL Holdings 15,540
Synchrony Financial 13,650
American Express 10,571
MOHELA 10,374
Bread Financial Holdings 9,401
Discover Bank 8,632
Chime Financial 8,389
CCS Financial Services 8,145
Nelnet 8,074

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