{"chart":{"slug":"companies-with-most-consumer-complaints","title":"Which companies get the most consumer complaints?","takeaway":"The three national credit bureaus, Equifax (1.68 million), TransUnion (1.60 million) and Experian (1.39 million), drew 86% of the 5.44 million complaints the CFPB received in 2025. Block, which runs Cash App, came next with 48,091, then Capital One (34,102). Complaints aren't verified, and bigger companies with more customers naturally get more; most adults have a file at all three credit bureaus. Complaints count under the company the person named, so a bank's parent and its card business may appear separately.","topic":"Consumer complaints","chart_type":"bar","ranking":true,"x_label":"Company","y_label":"Complaints in the year","unit":null,"points_count":25,"source":{"name":"Consumer Financial Protection Bureau, Consumer Complaint Database","url":"https://www.consumerfinance.gov/data-research/consumer-complaints/"},"license":{"name":"Public domain (U.S. government work; the CFPB publishes the database under CC0)","url":"https://www.usa.gov/government-copyright"},"data_as_of":"2025-12-31","updated_at":"2026-09-27T13:16:33.736Z","url":"https://chart.ly/charts/companies-with-most-consumer-complaints","api_url":"https://chart.ly/api/v1/charts/companies-with-most-consumer-complaints","csv_url":"https://chart.ly/charts/companies-with-most-consumer-complaints/data.csv","image_url":"https://chart.ly/charts/companies-with-most-consumer-complaints/image.png","embed_url":"https://chart.ly/charts/companies-with-most-consumer-complaints/embed","credit":"Consumer Financial Protection Bureau, Consumer Complaint Database, via Chartly (https://chart.ly/charts/companies-with-most-consumer-complaints)","credit_html":"Consumer Financial Protection Bureau, Consumer Complaint Database, via \u003ca href=\"https://chart.ly/charts/companies-with-most-consumer-complaints\"\u003eChartly\u003c/a\u003e","average_label":null,"zero_axis":true,"data":[{"label":"Equifax","value":1680537},{"label":"TransUnion","value":1601849},{"label":"Experian","value":1388821},{"label":"Block (Cash App)","value":48091},{"label":"Capital One","value":34102},{"label":"CBC Companies","value":30769},{"label":"Early Warning Services (Zelle)","value":24509},{"label":"JPMorgan Chase","value":24458},{"label":"Resurgent Capital Services","value":23741},{"label":"Citibank","value":19792},{"label":"LexisNexis","value":19477},{"label":"Wells Fargo","value":19468},{"label":"Bank of America","value":19168},{"label":"Encore Capital Group","value":17404},{"label":"Navy Federal Credit Union","value":17276},{"label":"Portfolio Recovery Associates","value":16206},{"label":"CL Holdings","value":15540},{"label":"Synchrony Financial","value":13650},{"label":"American Express","value":10571},{"label":"MOHELA","value":10374},{"label":"Bread Financial Holdings","value":9401},{"label":"Discover Bank","value":8632},{"label":"Chime Financial","value":8389},{"label":"CCS Financial Services","value":8145},{"label":"Nelnet","value":8074}],"annotations":[]},"docs":"https://chart.ly/developers","terms":"Free to use with credit: wherever you show or quote a chart's data, name Chartly with a link to that chart's url (each chart's credit line does both) and credit its source as its license asks.","credit":"Consumer Financial Protection Bureau, Consumer Complaint Database, via Chartly (https://chart.ly/charts/companies-with-most-consumer-complaints)"}