How many consumer complaints are about credit reports?

88.4% of the complaints the CFPB received in 2025 were about credit reports, up from 50% in 2019 and 13% in 2013. Most said a report had wrong information or that someone used a report improperly. The CFPB began taking complaints about credit reports in late 2012, so 2012 is low. Complaints aren't verified: the CFPB publishes them without checking the facts.

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Key facts

Measure: Share of complaints about credit reports, %. Written from the data below.

  • The latest figure, for 2025, is 88.4%.
  • That is up 85.8 percentage points from 2.6% in 2012.
  • It is the highest in the data, which go back to 2012.
  • The lowest was 2.6% in 2012.

Source and date

Source
Consumer Financial Protection Bureau, Consumer Complaint Database
License
Public domain (U.S. government work; the CFPB publishes the database under CC0)
Data as of
Published

Citation

Chartly. “How many consumer complaints are about credit reports?” Chart. Data: Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/credit-report-complaints-share (accessed October 18, 2026).

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The data

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The file has the numbers in this table, with the source, license and date. Please credit the source and Chartly. Developers can also get them as JSON (how).

Year the CFPB received the complaint Share of complaints about credit reports, %
2012 2.6
2013 13.3
2014 19.1
2015 20.4
2016 23
2017 37.1
2018 43.4
2019 50
2020 63.9
2021 62
2022 75.5
2023 81
2024 86.5
2025 88.4

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