What financial products do people complain about most?
Credit reports drew 4.81 million of the 5.44 million complaints the CFPB received in 2025, about 88%. Debt collection came next with 283,204, then credit cards (89,978), money transfers, apps and crypto (84,619) and checking and savings accounts (84,195). Complaints aren't verified, and a product more people use can draw more complaints. Product names are the CFPB's, in plain words.
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Key facts
Measure: Complaints in the year. Written from the data below.
- Credit reports has the highest figure, 4.81M, followed by Debt collection (283,204) and Credit cards (89,978).
- Debt relief and credit repair has the lowest figure, 4,266, followed by Prepaid cards (6,502) and Payday, title and personal loans (13,137).
- The highest is 1,128 times the lowest.
Source and date
- Data as of
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Citation
Chartly. “What financial products do people complain about most?” Chart. Data: Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/consumer-complaints-by-product (accessed October 17, 2026).
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The data
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| Product | Complaints in the year |
|---|---|
| Credit reports | 4,810,301 |
| Debt collection | 283,204 |
| Credit cards | 89,978 |
| Money transfers, apps and crypto | 84,619 |
| Checking and savings accounts | 84,195 |
| Mortgages | 24,697 |
| Student loans | 21,295 |
| Car loans and leases | 20,769 |
| Payday, title and personal loans | 13,137 |
| Prepaid cards | 6,502 |
| Debt relief and credit repair | 4,266 |
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