What financial products do people complain about most?

Credit reports drew 4.81 million of the 5.44 million complaints the CFPB received in 2025, about 88%. Debt collection came next with 283,204, then credit cards (89,978), money transfer services and apps (84,619) and checking and savings accounts (84,195). Complaints aren't verified, and a product more people use can draw more complaints. Product names are the CFPB's, in plain words.

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Source and date

Source
Consumer Financial Protection Bureau, Consumer Complaint Database
License
Public domain (U.S. government work; the CFPB publishes the database under CC0)
Data as of
Published

Citation

Chartly. “What financial products do people complain about most?” Chart. Data: Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/consumer-complaints-by-product (accessed September 27, 2026).

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Product Complaints in the year
Credit reports 4,810,301
Debt collection 283,204
Credit cards 89,978
Money transfers, apps and crypto 84,619
Checking and savings accounts 84,195
Mortgages 24,697
Student loans 21,295
Car loans and leases 20,769
Payday, title and personal loans 13,137
Prepaid cards 6,502
Debt relief and credit repair 4,266