{"chart":{"slug":"consumer-complaints-by-product","title":"What financial products do people complain about most?","takeaway":"Credit reports drew 4.81 million of the 5.44 million complaints the CFPB received in 2025, about 88%. Debt collection came next with 283,204, then credit cards (89,978), money transfers, apps and crypto (84,619) and checking and savings accounts (84,195). Complaints aren't verified, and a product more people use can draw more complaints. Product names are the CFPB's, in plain words.","topic":"Consumer complaints","chart_type":"bar","ranking":false,"x_label":"Product","y_label":"Complaints in the year","unit":null,"points_count":11,"source":{"name":"Consumer Financial Protection Bureau, Consumer Complaint Database","url":"https://www.consumerfinance.gov/data-research/consumer-complaints/"},"license":{"name":"Public domain (U.S. government work; the CFPB publishes the database under CC0)","url":"https://www.usa.gov/government-copyright"},"data_as_of":"2025-12-31","updated_at":"2026-10-17T18:50:40.820Z","url":"https://chart.ly/charts/consumer-complaints-by-product","api_url":"https://chart.ly/api/v1/charts/consumer-complaints-by-product","csv_url":"https://chart.ly/charts/consumer-complaints-by-product/data.csv","image_url":"https://chart.ly/charts/consumer-complaints-by-product/image.png","embed_url":"https://chart.ly/charts/consumer-complaints-by-product/embed","credit":"Consumer Financial Protection Bureau, Consumer Complaint Database, via Chartly (https://chart.ly/charts/consumer-complaints-by-product)","credit_html":"Consumer Financial Protection Bureau, Consumer Complaint Database, via \u003ca href=\"https://chart.ly/charts/consumer-complaints-by-product\"\u003eChartly\u003c/a\u003e","average_label":null,"zero_axis":true,"data":[{"label":"Credit reports","value":4810301},{"label":"Debt collection","value":283204},{"label":"Credit cards","value":89978},{"label":"Money transfers, apps and crypto","value":84619},{"label":"Checking and savings accounts","value":84195},{"label":"Mortgages","value":24697},{"label":"Student loans","value":21295},{"label":"Car loans and leases","value":20769},{"label":"Payday, title and personal loans","value":13137},{"label":"Prepaid cards","value":6502},{"label":"Debt relief and credit repair","value":4266}],"annotations":[]},"docs":"https://chart.ly/developers","terms":"Free to use with credit: wherever you show or quote a chart's data, name Chartly with a link to that chart's url (each chart's credit line does both) and credit its source as its license asks.","credit":"Consumer Financial Protection Bureau, Consumer Complaint Database, via Chartly (https://chart.ly/charts/consumer-complaints-by-product)"}