Which big banks get the most complaints for their size?

Synchrony drew 164 complaints to the CFPB in 2025 for every $1 billion it held in deposits, the most of 23 of the largest U.S. banks that serve households, followed by Capital One (85) and American Express (63). JPMorgan Chase (9) and Bank of America (9), the two biggest, drew far fewer. Credit card lenders such as Synchrony, Capital One and American Express serve many customers for each dollar of deposits, so deposits are only a rough measure of size. Complaints aren't verified and count under the company a person names, often the bank's parent; Capital One's include Discover, which merged into it in 2025. Deposits are each bank's on December 31, from the FDIC.

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Key facts

Measure: Complaints per $1 billion of deposits. Written from the data below.

  • Synchrony has the highest figure, 163.7, followed by Capital One (84.7) and American Express (63).
  • First Citizens has the lowest figure, 1.3, followed by HSBC (2.7) and KeyBank (5.2).
  • The highest is 126 times the lowest.

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Source and date

Source
CFPB Consumer Complaint Database, with deposits from FDIC BankFind Suite
License
Public domain (U.S. government work; the CFPB publishes the database under CC0)
Data as of
Published

Citation

Chartly. “Which big banks get the most complaints for their size?” Chart. Data: CFPB Consumer Complaint Database, with deposits from FDIC BankFind Suite, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/bank-complaints-per-deposits (accessed November 7, 2026).

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The data

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The file has the numbers in this table, with the source, license and date. Please credit the source and Chartly. Developers can also get them as JSON (how).

Bank Complaints per $1 billion of deposits
Synchrony 163.7
Capital One 84.7
American Express 63
Ally 35.8
USAA 28.9
TD Bank 19.7
Citibank 13.5
Wells Fargo 13.1
Truist 12.5
Goldman Sachs Bank USA 12.4
Citizens 10.8
U.S. Bank 10.5
Fifth Third 9.7
Bank of America 9.1
JPMorgan Chase 9.1
Regions 8.4
PNC Bank 7.1
Huntington 6.9
M&T Bank 6.7
BMO 6.2
KeyBank 5.2
HSBC 2.7
First Citizens 1.3

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