How many complaints does the CFPB get about financial companies each year?

The Consumer Financial Protection Bureau received 5.44 million complaints about financial products and companies in 2025, about twice as many as in 2024 and 75 times as many as in 2012, its first full year. Nearly all of the growth is complaints about credit reports, 88% of 2025's. Complaints aren't verified: the CFPB publishes them without checking the facts, so they show what people report, not how often companies did something wrong. The CFPB added kinds of products until 2014, which explains some of the early rise.

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Source and date

Source
Consumer Financial Protection Bureau, Consumer Complaint Database
License
Public domain (U.S. government work; the CFPB publishes the database under CC0)
Data as of
Published

Citation

Chartly. “How many complaints does the CFPB get about financial companies each year?” Chart. Data: Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/ (data as of December 31, 2025). https://chart.ly/charts/consumer-complaints-per-year (accessed September 27, 2026).

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The data

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Year the CFPB received the complaint Complaints
2012 72,368
2013 108,214
2014 152,909
2015 168,273
2016 191,292
2017 242,745
2018 257,131
2019 277,240
2020 444,213
2021 495,940
2022 800,245
2023 1,292,049
2024 2,734,269
2025 5,442,963