{"chart":{"slug":"most-common-consumer-complaints","title":"What do people complain to the CFPB about most?","takeaway":"\"Incorrect information on your report\" was the most common issue in 2025, named in 2.83 million complaints, more than half of all. Next came improper use of a credit report (1.10 million) and a company's investigation into an existing problem (867,390); attempts to collect a debt the person says isn't owed (115,682) led the rest. Issues are the CFPB's categories, picked by the person complaining, and complaints aren't verified.","topic":"Consumer complaints","chart_type":"bar","ranking":true,"x_label":"Issue","y_label":"Complaints in the year","unit":null,"points_count":20,"source":{"name":"Consumer Financial Protection Bureau, Consumer Complaint Database","url":"https://www.consumerfinance.gov/data-research/consumer-complaints/"},"license":{"name":"Public domain (U.S. government work; the CFPB publishes the database under CC0)","url":"https://www.usa.gov/government-copyright"},"data_as_of":"2025-12-31","updated_at":"2026-09-27T13:16:34.381Z","url":"https://chart.ly/charts/most-common-consumer-complaints","api_url":"https://chart.ly/api/v1/charts/most-common-consumer-complaints","csv_url":"https://chart.ly/charts/most-common-consumer-complaints/data.csv","image_url":"https://chart.ly/charts/most-common-consumer-complaints/image.png","embed_url":"https://chart.ly/charts/most-common-consumer-complaints/embed","average_label":null,"zero_axis":true,"data":[{"label":"Incorrect information on your report","value":2834682},{"label":"Improper use of your report","value":1101573},{"label":"Problem with a company's investigation into an existing problem","value":867390},{"label":"Attempts to collect debt not owed","value":115682},{"label":"Written notification about debt","value":64049},{"label":"Other transaction problem","value":53893},{"label":"Took or threatened to take negative or legal action","value":48578},{"label":"Managing an account","value":44960},{"label":"False statements or representation","value":38461},{"label":"Problem with a purchase shown on your statement","value":19811},{"label":"Problem with fraud alerts or security freezes","value":15354},{"label":"Unable to get your credit report or credit score","value":14988},{"label":"Trouble during payment process","value":12680},{"label":"Dealing with your lender or servicer","value":12073},{"label":"Problem caused by your funds being low","value":11939},{"label":"Fraud or scam","value":11179},{"label":"Getting a credit card","value":10805},{"label":"Closing an account","value":10178},{"label":"Problem with a lender or other company charging your account","value":9609},{"label":"Communication tactics","value":9519}],"annotations":[]},"docs":"https://chart.ly/developers","credit":"Consumer Financial Protection Bureau, Consumer Complaint Database, via Chartly (https://chart.ly/charts/most-common-consumer-complaints)"}