Food recall

Novartis Consumer Health recall: Benefiber Fiber Supplement, Orange Natural Flavor, Non-Thickening Powder, Sugar Free

Novartis Consumer Health, of Lincoln, NE, recalled Benefiber Fiber Supplement, Orange Natural Flavor, Non-Thickening Powder, Sugar Free and 5 other products. The FDA's reason: “The products are being recalled due to the receipt of a relatively high number of consumer complaints.” The FDA classified it Class II: it could cause temporary or minor harm. The company began the recall voluntarily on May 7, 2013, and the FDA first listed it in its Enforcement Report of October 9, 2013. The FDA has closed the recall: it found the company did all it reasonably could to remove or correct the product.

How serious

Class II

It could cause temporary or minor harm

Why

See FDA's words below

Status

Terminated

Closed November 26, 2014

The recall

Company
Novartis Consumer Health (Lincoln, NE)
Reason, in FDA's words
“The products are being recalled due to the receipt of a relatively high number of consumer complaints.”
Where it was sold
Product was distributed nationwide and included military distribution. Foreign distribution was made to Panama and Belize.
Recall began
, by the company
FDA classified it
First in an FDA Enforcement Report
FDA event number
65111

The 6 products recalled

As the FDA describes them, with the codes that tell whether a package is part of the recall.

  • F-1959-2013 Class II

    Benefiber Fiber Supplement, Orange Natural Flavor, Non-Thickening Powder, Sugar Free, packaged in 5.7-oz. (35 servings) bottles, UPC 300670068356, 9.4-oz (58 servings) bottles, UPC 300670068585, and 18.7-oz. (115 servings) bottles, UPC 300670068158. Distributed by: Novartis Consumer Health, Inc., Parsippany, NJ 07054-0622, Made in France.

    Codes: 5.7-oz. (35 servings) bottles: 10100230; 9.4-oz. (58 servings) bottles: 10119358, 10121489, 10121490, 24596401, 24596402, 24680101, and 24767601; and 18.7-oz. (115 servings) bottles: 24596701.

    Quantity: 226,381 consumer units

  • F-1960-2013 Class II

    Benefiber Plus Heart Health Non-Thickening Powder, Sugar Free, packaged in 6.4-oz (48 servings) bottles, UPC 300673002487. Distributed by: Novartis Consumer health, Inc., Parsippany, NJ 07054-0622. Made in France.

    Codes: 10118915, 10118916, 10118917, 10118918, 10120338, 10120361, 10122590, 10122591, 10123950, 10126662, and 10127376

    Quantity: 170,220/6.4-oz. (48 servings) bottles

  • F-1961-2013 Class II

    Benefiber Fiber Drink Mix, Cherry Pomegranate, Sugar Free, packaged in 5.0-oz. boxes containing 24/0.21-oz. stick packs, UPC 300670107246. Distributed by: Novartis Consumer Health, Inc., Parsippany, NJ 07054-0622. Made in France.

    Codes: 10116609, 10118436, 10121279, 10121280, 10122653, 10122654, 10125466, and 10128711

    Quantity: 162,408/5.0-oz. (24-ct) boxes

  • F-1962-2013 Class II

    Benefiber Fiber Drink Mix, Kiwi Strawberry, Sugar Free, packaged in 5.0-oz. boxes containing 24/0.21-oz. stick packs, UPC 300670106249. Distributed by: Novartis Consumer Health, Inc., Parsippany, NJ 07054-0622. Made in France.

    Codes: 10114419, 10115003, 10118673, 10121091, 10121092, 10121093, 10121094, 10123826, 10125460, and 10125461

    Quantity: 152,016/5.0-oz. (24-ct) boxes

  • F-1963-2013 Class II

    Benefiber Fiber Supplement Plus Calcium, Orange Natural Flavor, Sugar Free, packaged in 10.76-oz (48 Servings) bottles, UPC 300670108489. Distributed by: Novartis Consumer Health, Inc., Parsippany, NJ 07054-0622. Made in France.

    Codes: 10102129, 10102130, 10102131, 10104656, 10104657, 10104658, 10104659, 10107484, 10114954, 10124211, and 10125514

    Quantity: 110,664/10.76-oz (48 Servings) bottles

  • F-1964-2013 Class II

    Benefiber Non-Thickening Powder, Sugar Free, packaged in the following configurations: (1) 2.8-oz. (20 servings) bottles, UPC 300670044206; (2) 4.6-oz. (32 servings) bottles, UPC 300670044329; (3) 5.4-oz. (38 servings) bottles, UPC 300670044381; (4) 8.6-oz. (62 servings) bottles, UPC 300670044626; (5) 12.3-oz. (90 servings) bottles, UPC 300670044909; (6) 16.7-oz. (125 servings) bottles, UPC 300670044831; (7) 1.6-lb. (190 servings) bottles, UPC 300670044190; (8) 20.2-oz .(125+25=150 servings) bottles, UPC 300670174590; (9) 10.3-oz. (62+13=75 servings) bottles, UPC 300670175757; (10) Bulk .12-oz. (1 serving) stick pack, UPC 300679999996; (11) 3.45-oz. boxes containing 28/0.12-oz. stick packs, UPC 300670030285; and (12) 4.19-oz. boxes containing 28+6/0.12-oz. stick packs, UPC 300670030346. Distributed by: Novartis Consumer Health, Inc., Parsippany, NJ 07054-0622. Made in France.

    Codes: 2.8-oz. (20 servings) bottles: 10081233, 10084981, 10086954, 10087654, 10089097, 10090985, 10095687, 10095688, 10102413, 10102758, 10106405, 10107215, 10110117, 0112155, 10115504, 10119610, 10120346, 10123373, and 10124210; 4.6-oz. (32 servings) bottles: 10093120, 10099454, 10101273, 10102759, 10104643, 10107322, 10107334, 10109690, 10114152, and 10123951; 5.4-oz. (38 servings) bottles: 10079944, 10079945, 10084982, 10086957, 10087655, 10088811, 10089098, 10089099, 10090986, 10090987, 10095505, 10097339, 10101278, 10102700, 10104644, 10104645, 10104646, 10104647, 10107225, 10108800, 10112148, 10112149, 10116295, 10117967, 10118825, 10120029, 10120452, and 10122150; 8.6-oz. (62 servings) bottles: 10081004, 10081005, 10081006, 10081007, 10081008, 10081009, 10081010, 10081011, 10087657, 10087658, 10089129, 10089130, 10089131, 10090593, 10090992, 10090993, 10090998, 10090999, 10093121, 10094588, 10095506, 10099453, 10101280, 10102760, 10104648, 10104649, 10107227, 10107232, 10108547,...

    Quantity: 19,900,520 consumer units

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Source and notes

U.S. Food and Drug Administration, Enforcement Reports (openFDA food recall data) (Public domain (U.S. government work); source U.S. Food and Drug Administration, openFDA), data as of October 9, 2013.

Each week the FDA lists the recalls it has classified in its Enforcement Report, often weeks after the company announced the recall, so a month with five weekly reports tends to count more. Each recall counts once, however many products it covers, in the month FDA first listed it. Class I means the food could cause serious harm or death, Class II temporary or minor harm, and Class III is unlikely to harm anyone. Meat, poultry and most egg products are recalled by the U.S. Department of Agriculture, not the FDA, and aren't included. For what to do with a recalled product, see the FDA's recalls page.