Chart assignment
Charts to read and discuss
Read each chart, then answer its questions. Every chart shows its source and date; open it for a table of the numbers and the data to download.
Chart 1 of 2 · Consumer complaints
Which big banks get the most complaints for their size?
The interactive chart needs JavaScript. The numbers are on the chart's page.
Synchrony drew 164 complaints to the CFPB in 2025 for every $1 billion it held in deposits, the most of 23 of the largest U.S. banks that serve households, followed by Capital One (85) and American Express (63). JPMorgan Chase (9) and Bank of America (9), the two biggest, drew far fewer. Credit card lenders such as Synchrony, Capital One and American Express serve many customers for each dollar of deposits, so deposits are only a rough measure of size. Complaints aren't verified and count under the company a person names, often the bank's parent; Capital One's include Discover, which merged into it in 2025. Deposits are each bank's on December 31, from the FDIC.
Questions to discuss
- In one sentence of your own, what does this chart show?
- Find the biggest change or difference in the chart. What might explain it?
- Who collected these numbers, and how recent are they? What else would you want to know before drawing a conclusion?
Source: CFPB Consumer Complaint Database, with deposits from FDIC BankFind Suite (Public domain (U.S. government work; the CFPB publishes the database under CC0)) · Data as of Dec 31, 2025
Open the chart and its numbersChart 2 of 2 · Crime
Which big U.S. cities have the most violent crime?
The interactive chart needs JavaScript. The numbers are on the chart's page.
In 2025, Memphis, TN had the highest violent crime rate of the 89 biggest U.S. cities whose police reported a full year to the FBI, about 1,853 per 100,000 people, followed by Detroit, MI (1,654) and Oakland, CA (1,475). Irvine, CA (79) and Virginia Beach, VA (101) had the lowest; the U.S. rate was about 330. Violent crime is murder, rape, robbery and aggravated assault. In 2025 the police in New Orleans, Orlando and St. Petersburg, Florida, didn't report a full year of crimes, so they are left out. Each rate is per person the department serves, and a few, such as Las Vegas, Honolulu, Jacksonville and Louisville, serve their whole county. A city's rate also depends on where its borders fall, so compare cities with care.
How to read this chart
Each bar is one big city's violent crimes reported to the FBI in a year (murder, rape, robbery and aggravated assault) for every 100,000 people its police department serves. The dashed line is the rate for the whole U.S. Dividing by population makes big and small cities fair to compare, but a city's rate also depends on where its borders fall.
Questions to discuss
- Find the city with the highest rate and the one with the lowest. About how many times higher is the top rate?
- Some departments police a whole county, suburbs included. How could that change a city's rate compared with one that covers only its downtown?
- These are crimes reported to police. What kinds of crime might never show up in these numbers, and why?
Source: FBI Crime Data Explorer, Uniform Crime Reporting Program (Public domain (U.S. government work); source FBI Uniform Crime Reporting Program) · Data as of Dec 31, 2025
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