Chart assignment

Charts to read and discuss

Read each chart, then answer its questions. Every chart shows its source and date; open it for a table of the numbers and the data to download.

  1. Which big banks get the most complaints for their size?
  2. What share of people use the internet in each country?

Chart 1 of 2 · Consumer complaints

Which big banks get the most complaints for their size?

The interactive chart needs JavaScript. The numbers are on the chart's page.

Synchrony drew 164 complaints to the CFPB in 2025 for every $1 billion it held in deposits, the most of 23 of the largest U.S. banks that serve households, followed by Capital One (85) and American Express (63). JPMorgan Chase (9) and Bank of America (9), the two biggest, drew far fewer. Credit card lenders such as Synchrony, Capital One and American Express serve many customers for each dollar of deposits, so deposits are only a rough measure of size. Complaints aren't verified and count under the company a person names, often the bank's parent; Capital One's include Discover, which merged into it in 2025. Deposits are each bank's on December 31, from the FDIC.

Questions to discuss

  1. In one sentence of your own, what does this chart show?
  2. Find the biggest change or difference in the chart. What might explain it?
  3. Who collected these numbers, and how recent are they? What else would you want to know before drawing a conclusion?

Source: CFPB Consumer Complaint Database, with deposits from FDIC BankFind Suite (Public domain (U.S. government work; the CFPB publishes the database under CC0)) · Data as of Dec 31, 2025

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Chart 2 of 2 · World

What share of people use the internet in each country?

The interactive chart needs JavaScript. The numbers are on the chart's page.

In 2024, 94.7% of people in the United States used the internet and 64.9% in India. The highest share was 100%, and the lowest 8.6%, in Burundi. 182 countries and territories had a 2024 figure. It counts people who used the internet at least once in the previous three months; places without a 2024 figure are left out.

How to read this chart

Each bar is the share of a country's people who used the internet in the previous three months. The dashed line is the whole world. The chart opens on the top and bottom of the ranking; search for a country to find its bar among the rest.

Questions to discuss

  1. Find the United States and one country on another continent. How far apart are their shares?
  2. What do the countries at the bottom of the ranking have in common? What might keep people there offline?
  3. The world figure is closer to the bottom than many rich countries are to the top. Why might that be?

Source: World Bank, World Development Indicators: Individuals using the Internet (% of population) (CC BY 4.0 (credit the World Bank)) · Data as of Dec 31, 2024

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