Chart assignment
Charts to read and discuss
Read each chart, then answer its questions. Every chart shows its source and date; open it for a table of the numbers and the data to download.
Chart 1 of 1 · Consumer complaints
Which big banks get the most complaints for their size?
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Synchrony drew 164 complaints to the CFPB in 2025 for every $1 billion it held in deposits, the most of 23 of the largest U.S. banks that serve households, followed by Capital One (85) and American Express (63). JPMorgan Chase (9) and Bank of America (9), the two biggest, drew far fewer. Credit card lenders such as Synchrony, Capital One and American Express serve many customers for each dollar of deposits, so deposits are only a rough measure of size. Complaints aren't verified and count under the company a person names, often the bank's parent; Capital One's include Discover, which merged into it in 2025. Deposits are each bank's on December 31, from the FDIC.
Questions to discuss
- In one sentence of your own, what does this chart show?
- Find the biggest change or difference in the chart. What might explain it?
- Who collected these numbers, and how recent are they? What else would you want to know before drawing a conclusion?
Source: CFPB Consumer Complaint Database, with deposits from FDIC BankFind Suite (Public domain (U.S. government work; the CFPB publishes the database under CC0)) · Data as of Dec 31, 2025
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